I submitted a warranty claim for a tip replacement for one of my client rods that I use for my outfitting business. The package was damaged in transit and was not going to be delivered. I contacted customer support explaining I really need the tip so I can use the rod on my guide trips. Cameron got back to me and said the whole crew was out of town that week on a fishing trip and he would see what he could do. He managed to get the tip shipped to me the next day. This is exceptional customer service. I fully recommend their products and my clients really enjoy fishing their rods on a daily basis.
Received replacement promptly in time for my next trip. Very good communication and efficient 10+
Can’t say enough about how well this Company treats its customers. Always always prompt responses and high-quality customer service. I’m a loyal customer.
I realized I had a broken rod from the year before the week I was leaving for a fishing trip.. Submitted the warranty request on Monday morning and had a new section on my doorstep on Wed when I got home from work, in time for my trip!
They were quick to reply to my email and sent the part in just a week or two!